CUSTOMER SERVICE
CONTACT US
Have questions?
They might be answered in our FAQ.
We tried to cover topics important to you.
You can also email us at: najapparel2@gmail.com
or fill in our contact form:
FAQ FREQUENTLY ASKED QUESTIONS
01
02
I’ve found the shirts I want but can’t select my size. How can I resolve?
Please complete the “Contact Us” form on our website to tell us how we can provide support for your order or request.
03
Can I track my order?
All shipping orders have a tracking number which can be found on your e-receipt.
04
Part of my order is missing or you’ve sent me the wrong items.
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Thank you for letting us know about this issue. Please contact us using the form below and identify what item(s) are missing from your order. By providing your name, contact number, email and order number, we will review your situation to determine where our order validation process failed to quickly ship any outstanding items or otherwise resolve your concerns.
05
Which methods of payments can I use?
Online orders may be paid with Visa, Mastercard, and Discover cards. Customers may also utilize the PayPal ® option.
Has my order been sent yet?
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All in-stock orders are shipped within 24-48 hours based on the customer’s shipping request and shipping type. Standard orders are shipped based on the following shipping methods thereafter.
Standard Shipping (5-8 Days)
For those who don’t need their order right away, standard shipping is a reliable option. With an estimated delivery time of 5-8 days, this method allows customers to receive their items at a more leisurely pace. Standard shipping offers a cost-effective and convenient way to get your products delivered to your doorstep.
Expedited Shipping (3-4 Days)
If you’re in a hurry to receive your order, expedited shipping is the way to go. With an estimated delivery time of 3-4 days, this method ensures that you’ll get your items quickly. Whether you need a last-minute outfit for a special occasion or a gift for a loved one, expedited shipping guarantees prompt delivery. Keep in mind that additional fees may apply for this shipping option, but the convenience and speed are well worth it.
06
Is it safe to order online?
Our website is encrypted. Most sites today use HTTPS instead of HTTP since there are major advantages and few disadvantages. Before submitting any confidential information such as passwords, you should always make sure the site is using HTTPS. Most web browsers will show a lock icon to the left of the URL to indicate the site is secure.